Bold, beautiful touchscreen displays for Nike Berlin's flagship store.
In one of my more challenging projects, I was on the team that built three customized, touchscreen terminals where store visitors could explore, interact with and purchase the full range of Nike gear. Focus groups and user analysis validated our concept, and told us what today's consumers are really looking for.
Each terminal had a custom technical stack, integrated with the existing store's ERP catalog and ecommerce shop to give shoppers real-time product availability. They could use their smartphones to access a captive portal which integrated flawlessly with the retailer's mobile phone app. Once connected, a simple shake of the device is all it takes to receive terminal content. Some days, over a thousand interactions took place, mostly in groups of three or more.
A giant, ultra high-def, multi-touch wall was installed to give shoppers an interactive way to view Nike campaigns, products and live updates. This wall served as an aggregate for Facebook, Instagram, and YouTube complete with rankings and scores from international and local soccer teams. Customers simply shook their phones to push this media rich content onto their device. They could even leave a selfie.
A big hit was the replica kiosk with its 65" touch display. Football fans used it to find, customize and order favorite Nike team products. Availability is shown in real-time for both in-store and web purchases. Terminal analytics tell Nike which items to keep on hand. Ultimately the goal was to help Nike optimize the local store area as floor space is limited.
Our third terminal was a 65'' interactive, multi-touch screen that detailed and compared Nike products, complete with real-time availability. This terminal displayed videos, league statistics and product galleries. We paired up RFID technology and 3D cameras to support user interactions, UI positioning and product detection.
As the project lead, I set the strategy and developed the experience for all three terminals. From Nike's development team to the in-store customers, I worked closely with every stakeholder and steered the project through to its smooth and successful launch.
This project bridges two retail worlds that have been oddly separated – the physical and digital. It showed me what's possible when you think holistically. We built a window on the next generation of retail, offering customers a meaningful, fun and seamless journey.